Refund policy

Last updated: 3 October 2026

Our 30-Day Happiness Guarantee

We want every Santa Glow Gifts order to make you smile. If it doesn't, you have 30 days from the date of delivery to let us know.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, email us at fashionclassicwear11@gmail.com within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund — your choice. In most cases you won't need to send the item back.

Changed your mind?

You can return any item within 30 days of delivery for a refund, provided it is unused and in its original packaging. To start a return, email us with your order number and we'll send you the return address and instructions. Please don't post items back without contacting us first.

Return shipping costs for change-of-mind returns are paid by the customer.
We recommend a tracked postal service, as we can't be responsible for returns lost in transit.
If an item has been used beyond what is necessary to inspect it, we may reduce the refund to reflect any loss in value.

Your statutory rights (UK & EU)

If you are a consumer in the UK or EU, you also have the legal right to cancel your order within 14 days of receiving it without giving a reason. Our 30-day guarantee is in addition to, and does not affect, your statutory rights.

Refunds

Once we receive and inspect your return (or approve your claim for a faulty item), we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days. Depending on your bank, it may take a further 5–10 business days to appear on your statement.